Search Content

WhitePapers


Oracle Magazine

Oracle Magazine contains technology strategy articles, sample code, tips, Oracle and partner news, how to articles for developers and DBAs, and more. Oracle (NASDAQ: ORCL) is the world's largest...Read More


Which CMS Is Right For Me?

If you're wondering which CMS is the right one for your organization, this comprehensive guide will take you through the various options available, detailing the pros and cons of each. Download...Read More


Sales Force Automation Comparison Guide

Businesses of all sizes can benefit by automating all aspects of their sales processes with an SFA (Sales Force Automation) solution. But due to the sheer number of features that most SFA solutions...Read More


How to Buy a Phone System

Considering a new phone system for your business? The Phone System Buyer's Guide from VoIP-News provides you with all of the information you need to make a more informed decision. The Guide helps you...Read More




View All Whitepapers

Research Question Mindmap Experiment

My project team is in the beginning stages of running some in-home research interviews right now, so Ive been preparing the questions we want to ask and the activities we might want to try. I brainstormed, wrote lots of ideas down on stickies, asked my teammates about big themes we wanted to cover, and then carefully wrote up the top questions in a nice big list. But then I realized - the list format is really pretty unhelpful. In a good research interview, you dont follow the list from top to bottom, you jump from topic to topic as each come up. At best you use your list to refer back to in quick glances, to remind yourself of what you need to touch on.

I asked myself, what if these questions were in an easy-to-glance-at-format, with the big ideas clearly shown, and perhaps linked in an organic way? What if the questions looked like a conversation instead of a survey? So I created a branching mind map of the same concepts in my original list. After a few false starts, I focused on three things:

  1. Use one- or two-word concepts, not full sentences
  2. De-emphasize the details, since theyre there as reminders only
  3. Create a landscape with color and placement that us visual thinkers can internalize easily

Heres (structurally) what it looks like right now:


Over the next two weeks my team will using it as a reference during our interviews. Its definitely not meant to be a stand-alone document, but Im interested in seeing how it helps us. It might even be good as a worksheet to jot down notes, or a review tool to document where the conversation went. What do you think?


Related Salesforce Consulting Articles

Lessons from the Holiday Season: Optimize


Everyone puts on a little weight during good times vacations and holidays are notorious times for over eating, relaxed behavior and good feelings. Well for businesses, the vacation has come to an abrupt end. After years of easy credit and a...

Read more about Lessons from the Holiday Season: Optimize...

Designing for Gestures - Lessons From Print


As a digital and web designer, most of my work has traditionally lived on a screen. Sure, I believe in the power of hand-sketching concepts and paper prototyping, but after a certain point in a project my focus moves to, and stays with, the...

Read more about Designing for Gestures - Lessons From Print...